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Refund policy



Our Online Store gladly accepts returns within 14 days of the delivery date. We do not offer exchanges- but will gladly assist with a return and re-order.

To return the Products to Phialebel, please email You will receive a replay with instructions on how to complete your return within 2 business days.

Once approved, you will receive and email with instructions. Returns will be processed within 5-10 business days of arriving at our warehouse.

All handbags must be returned unused in original packaging, and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. We are unable to accept returns on sale items and items purchased using a promotional code. 

Please allow your financial institution up to 10 business days to post the refund yo your account.

If the consumer elects not to use the Courier used by Phialebel, Phialebel recommends that Consumers insure the whole value of the Product being returned, obtain and carefully preserve the shipping receipt and number. In this case shipping costs for returning the Products shall be born by the Consumer and Phialebel will not be liable for refunding the price of Products sent by the Consumer which have not been received by Phialebel as a consequence of loss, theft or damage not attributable to Phialebel.

Products shall be returned to the following address:

Zamora street nº51, apart 7º i-j
36203- Vigo (Pontevedra)
Galicia, Spain