Product Care & Repairs

We propose a line of unique products, created to high quality standards and manufactured by expert artisans, where tradition and innovation come together to achieve a product of great refinement.

Due to the natural characteristics of our artistically treated fabrics and leathers, there are no two products exactly alike.

To preserve its essence and natural beauty the following precautions of use are recommended:

  • Protect the fabrics and leathers from rain and avoid contact with water, and moisture.
  • Avoid overexposure to direct sunlight, artificial light or sources of heat.
  • Keep fabrics and leathers away from oils, perfumes and cosmetics.
  • We recommend storing your bag in a cool, dry place inside the protective bag designed for this purpose.
  • Tinted fabrics and leathers can stain slightly, we recommend to be especially careful with the rub on garments.

Claims based on the above characteristics will not be considered.

Regarding any questions about articles and their safe keeping, do not hesitate to contact our staff at , who will be happy to assist you.



Phialebel items carry a 12-month guarantee from the original date of purchase. If within this period, you detect a fault your item will be repaired in our factories. (an original proof of purchase will be required.)

Repairs needed for an item purchased through an authorized retailer, must be requested through original place of purchase. 

Repair completion time generally takes 6 - 8 weeks. We cannot guarantee the availability of original parts. Keep in mind we cannot perform any repairs that need alterations to the material. In this case shipping costs for returning the Products shall be born by the Consumer

Any repair requests outside of the 1 year purchase date are subject to incur a charge upon the completion of the repair. The cost of the charge will be provided prior to processing the repair.

If you have any further questions about Phialebel´s repairs service, please contact Customer Repairs at