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Shipping + Return Policy

 

PLACING YOUR ORDER

Order Confirmed

Once your order is complete, you will receive a confirmation e-mail containing the Order Number. You can check the most current status of your order at any time.

Order Shipped

As soon as your order is dispatched to your delivery adress, you will receive an email containing your Tracking Number.

Order Received

You will receive your order within the delivery times selected at checkout.

NEED ASSISTANCE? Any issue with the item received?

Let us know by contacting our Customer Care Team at info@phialebel.com We can help!

 

SHIPPING METHOD

Delivery times begin 2-3 business days after the order is placed, pending availability and credit verification using your preferred shipping method.

  • Standar (5-8 Business days) Free shipping Worldwide  
  • Express (2-3 Business days) Additional cost of $18 Euros

We are not able to combine multiple orders or make any changes to your order once it is placed online.

Due to international regulations, we cannot ship items made of exotic skins to California and other countries with high standars of  border protection. To continue with this purchase, you would need to ship to a different destination address. If you have questions about shipping restrictions, please contact Customer Care at info@phialebel.com

If you need to place an order for rush shipment please contact Customer Care at info@phialebel.com

 

DUTIES AND TAXES

International shipping is not inclusive of duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We advise international customers to confirm/calculate applicable duties and taxes before purchasing. Please contact us at info@phialebel.com for assistance.

 

RETURNS

Our Online Store gladly accepts returns within 14 days of the delivery date. We do not offer exchanges- but will gladly assist with a return and re-order.

To return the Products to Phialebel, please email info@phialebel.com. You will receive a replay with instructions on how to complete your return within 2 business days.

Once approved, you will receive and email with instructions. Returns will be processed within 5-10 business days of arriving at our warehouse.

All handbags must be returned unused in original packaging, and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. We are unable to accept returns on sale items and items purchased using a promotional code. 

Please allow your financial institution up to 10 business days to post the refund yo your account.

If the consumer elects not to use the Courier used by Phialebel, Phialebel recommends that Consumers insure the whole value of the Product being returned, obtain and carefully preserve the shipping receipt and number. In this case shipping costs for returning the Products shall be born by the Consumer and Phialebel will not be liable for refunding the price of Products sent by the Consumer which have not been received by Phialebel as a consequence of loss, theft or damage not attributable to Phialebel.

Products shall be returned to the following address:

Phialebel Sa de Cv
Plaza Mayor 10, 3º E
07002-Palma de Mallorca
Balearic Islands, Spain
info@phialebel.com