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Shipping & Delivery

 

All orders are dispatched in 1-2 business days after purchase confirmation, we offer free shipping worldwide.

Europe and UK: 2-3 days transit.

Rest of the world: 5-7 days transit.

Please contact info@phialbel.com if your order has not arrived within the above-mentioned timeframe. Kindly note that at times delays can occur due to customs clearance which are beyond our control.

All orders are subject to verification for security reasons. We reserve the right to cancel any orders that do not pass verification and security at our end.

 

Taxes and duties:

 

All prices are exclusive of tax and duties. Please note that you will be responsible for import taxes, customs duties and fees levied by the destination country if your order has been placed from outside the European Union.

 

Customs, duties, and taxes vary from country to country, please check with your local customs agency for details and estimated costs.

 

Returns & Exchanges

 

Please notify us of your intention to return unused items within 14 days of receiving your order by emailing info@phialebel.com in order to receive your returns authorization and instructions.

Kindly ensure to return your item with all the tags attached in the original packaging, returns may not be accepted if the tags have been removed, if the item has been soiled or damaged in any way.

We strongly advise that purchases are returned via a tracked and signed service, the risk and cost of the returns remain with the customer.

 

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 12 business days.