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Please notify us of your intention to return unused items within 14 days of receiving your order by emailing info@phialebel.com in order to receive your returns authorization and instructions.

Kindly ensure to return your item with all the tags attached in the original packaging, returns may not be accepted if the tags have been removed, if the item has been soiled or damaged in any way.

We strongly advise that purchases are returned via a tracked and signed service, the risk and cost of the returns remain with the customer.

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